Privacy Policy

Last updated: 8 November 2026

Overview

This policy explains how Netrategy Infotech collects and uses personal information when you visit our website, use our AI assistant Nancy, or work with us. Questions: info@netrategy.com.

What we collect

• Details you give us: name, email, phone or WhatsApp number, company and project details, through forms, email, calls or the chat assistant.
• Usage data: pages visited, device and browser type and approximate location, through analytics tools.
• Preferences: your currency choice and whether Nancy’s voice is on, stored in your own browser.

How we use it

• To reply to enquiries, prepare proposals and deliver services.
• To send invoices, updates and service messages.
• To improve our website and services.
• To send marketing only where you have agreed, with an easy way to opt out.

The AI assistant (Nancy)

Nancy asks questions to understand your project. To make sure we can help even if a chat is cut short, each answer is saved as you give it, including your name, email and phone number if you share them. With your answers we also record the page you were on, how you reached our site (for example an ad or a search) and your approximate region, worked out from your time zone, not your exact location.

We use this only to reply to your enquiry and to follow up about it. If you leave a chat half-way, we may contact you once or twice about it. Our lawful basis under UK GDPR is our legitimate interest in answering enquiries; in India we rely on your consent, given when you type your details. You can ask us to delete a chat at any time by emailing info@netrategy.com. Nancy’s voice is pre-recorded audio played in your browser; no recording of your voice is made.

Sharing

We do not sell your data. We share it only with providers who help us run our business, such as email, hosting, accounting and analytics services, under suitable agreements, or where the law requires it.

International transfers

We work across the UK, India and the UAE, so your data may be processed in these countries. We take steps to protect it wherever it is handled.

How long we keep it

Enquiry data is kept for up to two years if no work follows. Client and billing records are kept as long as tax and accounting laws require.

Your rights

Depending on where you live, including under UK GDPR and India’s Digital Personal Data Protection Act, you can ask to access, correct or delete your data, or object to marketing. Email us and we will respond within one month.

Cookies

We use essential browser storage to run the site and remember your preferences. With your permission, we also use Google Analytics and Google Ads cookies to understand visits and measure our advertising. You choose Accept or Reject when you first visit, and you can change your choice at any time with cookie settings or in your browser.

Changes

We may update this policy. The latest version is always on this page.